OMNI ECHO SOLUTIONS LLC · Last updated August 21, 2026
This page documents how consumers may opt in to text messages delivered through OES-supported messaging programs. It is a public description of the processes used by OES and its business customers. OES does not purchase, rent, or import consumer telephone lists for these programs.
A prospective resident may opt in after initiating contact with a residential community, including during an inbound call, web inquiry, guest card, tour request, or another documented interaction. Permission is normally specific to the community and leasing purpose involved.
“Would you like to receive text messages from [COMMUNITY NAME] about your apartment search, including a recap of this call, tour information, and follow-up messages? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.”
Texts are sent only if the caller clearly agrees. The call recording or transcript, date, time, mobile number, community, purpose, consent-language version, and response are retained as evidence. Silence, an unclear answer, or the mere fact that a person called does not create permission.
“I agree to receive text messages from [COMMUNITY NAME] about my leasing inquiry at the mobile number I provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of renting.”
The checkbox must be unchecked by default. The form should preserve the displayed language, submission time, mobile number, community, form/version identifier, and available evidence such as IP address or session ID.
“[COMMUNITY NAME]: You are opted in to leasing texts about your apartment search. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.”
A current or former resident may receive resident-account or service texts only when the applicable customer has a lawful basis for that program. Permission may be documented through a lease or addendum, resident portal, recorded resident-service call, supported text enrollment, or another customer-approved process.
“I agree to receive text messages from [COMMUNITY NAME] at the mobile number I provided concerning my lease account and community services, including account or rent-balance notices, payment reminders, maintenance updates, and other service-related notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.”
The customer should retain the date, time, telephone number, scope, source, and language version associated with the selection. A work-order-specific permission does not authorize leasing promotions or unrelated account messages.
“[COMMUNITY NAME]: You are opted in to resident account and service texts. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.”
Consumers may opt out by replying STOP, STOPALL, CANCEL, QUIT, UNSUBSCRIBE, END, or another clear request. OES or the carrier may send one neutral confirmation. The applicable customer may configure an opt-out to apply across all communities it manages, rather than only the number to which the consumer replied. The origin community and the broader effective scope should both be recorded.
A later inbound interaction does not automatically erase the opt-out. START or UNSTOP clears the provider-level text block and is preserved as a provider opt-in event. It does not by itself grant permission for every property or purpose and does not lift absolute holds. Before any later text is transmitted, the customer/OES permission service must verify both that the provider block is cleared and that valid permission or another lawful basis exists for that exact program.
Consent to receive text messages does not authorize outbound calls using an artificial, prerecorded, or AI-generated voice. AI voice is a separate delivery mode. Leasing AI calls use the separate electronic authorization described in the OES Mira Communications Consent & Suppression Package. Nonmarketing resident-service or account calls use the consent or account-relationship basis approved for that program and remain subject to channel and delivery-mode revocation.
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