OMNI ECHO SOLUTIONS LLC · Effective September 11, 2026
These Terms of Service ("Terms") govern access to and use of the software, artificial-intelligence, communications, automation, integration, and related services provided by Omni Echo Solutions, LLC ("OES," "we," "us," or "our") to business customers ("Subscribers").
These Terms supplement each Subscription Agreement, Order Form, Community Schedule, statement of work, or other written agreement between OES and a Subscriber (collectively, the "Subscription Agreement") and are incorporated into the Subscription Agreement when it so provides. These Terms are intended for business customers and their authorized personnel. Communications with prospects, applicants, residents, former residents, callers, and other consumers are also subject, as applicable, to the OES Privacy Policy and SMS Terms & Conditions.
These Terms supplement, and do not replace, the applicable Subscription Agreement. If documents conflict, the following order applies unless the parties expressly agree otherwise in writing: (a) an Order Form, Community Schedule, addendum, or amendment that expressly overrides a provision; (b) the signed Subscription Agreement; (c) a signed Data Processing Addendum solely for the processing matters it addresses; and (d) these Terms.
OES may maintain additional operational, privacy, security, messaging, or product policies on its website. Those policies apply only to the matters they expressly address and do not modify negotiated commercial terms in a signed Subscription Agreement.
Subject to the Subscription Agreement and these Terms, OES grants Subscriber a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Services for Subscriber's internal business operations and for the properties, communities, locations, users, or other business units authorized under an Order Form or Community Schedule. No ownership interest in the Services or OES technology is transferred.
Subscriber may permit its employees, contractors, and authorized personnel to use the Services on its behalf, but Subscriber remains responsible for their acts and omissions and for compliance with the Subscription Agreement and these Terms.
Subscriber will not, and will not permit any third party to: (a) reverse engineer, decompile, disassemble, or attempt to derive source code, model architecture, prompts, system instructions, training methods, workflows, or other non-public elements of the Services; (b) copy, modify, translate, or create derivative works except as expressly authorized; (c) sell, resell, rent, lease, sublicense, distribute, or make the Services available outside Subscriber's authorized operations; (d) use the Services, outputs, or access to OES systems to build, train, benchmark for publication, or improve a competing product without OES written consent; (e) bypass access controls, security measures, usage restrictions, or technical limits; (f) introduce malware or harmful code; (g) use the Services to violate law, infringe rights, deceive, defraud, or discriminate unlawfully; or (h) remove or obscure proprietary notices.
Subscriber is responsible for the accuracy, completeness, legality, and currency of all data, content, pricing, availability, eligibility criteria, business rules, notices, contact information, resident information, ledger information, and instructions provided to or made available to OES by Subscriber, its personnel, property owners, or connected systems. Subscriber will maintain the credentials, integrations, permissions, routing, and system access reasonably required for the Services and promptly revoke or update access when appropriate.
For each property or community at which the Services are deployed, Subscriber represents that it is the owner or has sufficient authority from the applicable owner or other principal to deploy the Services, authorize the communications and data access contemplated by the Services, and incur the related costs. A property owner does not become a party to the OES agreement merely because the Services are used at its property.
The Services may place and receive telephone calls, text messages, emails, and other communications with prospects, applicants, residents, former residents, and other persons on Subscriber's behalf, including artificial or AI-generated voice calls where enabled. Subscriber is responsible for establishing and maintaining the legal basis, notices, permissions, and consents required for communications Subscriber directs or enables, including requirements applicable to artificial, prerecorded, or AI-generated voice calls.
Permissions must be maintained by communication channel, voice delivery mode, purpose, consumer contact point, property or customer scope, and evidence standard as applicable. The absence of an opt-out does not by itself establish consent or another lawful basis where one is required. A later inbound call, text, email, website visit, guest card, work order, or other activity does not itself erase an earlier opt-out; only a valid later authorization within the applicable channel, voice delivery mode, purpose, contact point, property or customer scope, and evidence standard may release a consumer-created suppression.
Unless OES expressly agrees otherwise in writing, Subscriber is the system of record for permissions, holds, and opt-outs received outside the Services. OES will implement opt-outs and revocations received directly through the Services and suppression information actually provided to OES, and may maintain synchronized consent, current-status, provider-opt-out, suppression, hold, and communication-audit controls for delivery decisions. Wrong-number, reassignment, legal, compliance, and Subscriber management holds require authorized release under the configured controls. OES may refuse, suppress, delay, or discontinue any communication it reasonably believes may violate law, carrier requirements, platform rules, Subscriber policy, or these Terms.
AI leasing features may answer inquiries; present Subscriber-approved property, availability, pricing, application, and process information obtained from Subscriber systems; collect prospect-provided information for Subscriber review; schedule tours; capture leads; and conduct configured follow-up through permitted channels, including authorized outbound AI voice, text, email, and live-human follow-up where enabled. OES does not establish Subscriber's rental criteria and MIRA does not independently determine or represent whether a person qualifies or is eligible; rank or score prospects; deny or discourage tours; steer individuals toward or away from a community; decide reasonable-accommodation requests; or make preliminary or final approval, denial, screening, or other legally significant housing decisions.
Subscriber remains responsible for rental criteria, pricing, availability, advertising, screening policies, fair-housing compliance, reasonable-accommodation procedures, and final leasing decisions. Subscriber will not configure or instruct the Services to discriminate unlawfully or use protected-class information in a prohibited manner.
Where enabled, Current-Resident Account Communications may use Subscriber-approved AI-generated voice calls, emails, and separately enabled text messages to current residents during an active tenancy concerning resident accounts, rent balances, payment reminders, account-status items, and related matters. Communications may direct the resident to Subscriber, the applicable community, or a resident portal to review the account, make a payment, report an error, or request human assistance. Automated delinquency communications under the standard Services are limited to current residents during an active tenancy and do not include former-resident or post-tenancy collection communications, third-party collection activity, or a debt-collector operating mode.
Current-resident account communications are part of OES broader communications and administrative account-servicing support and may operate through ongoing access to Subscriber-designated resident and ledger systems across the current-resident account lifecycle. OES acts as a communications technology and service provider under Subscriber's instructions. Subscriber does not place individual accounts with OES solely after default. Unless expressly agreed otherwise, OES does not independently determine the amount, validity, collectibility, or legal status of a balance; establish, negotiate, or manage payment arrangements or settlements; threaten or decide upon eviction, collection placement, litigation, or credit reporting; receive resident payments; or provide legal advice.
For a newly added community, automated delinquency communications may not begin before the later of: (a) 30 calendar days after the applicable Resident Account Servicing Commencement Date documented for that community; and (b) the production activation date approved for the applicable program. The standard Services exclude balances and continuous delinquency episodes that began before the applicable servicing commencement date. If a qualifying delinquency begins during the waiting period, OES will not backfill communications whose scheduled dates have already passed; only future scheduled communications that remain eligible may occur after activation.
Subscriber is solely responsible for the accuracy and legal sufficiency of balances, notices, content, cadence, recipients, and instructions it provides or approves, including any reference to eviction, collection, credit reporting, late fees, legal remedies, or payment arrangements. Subscriber must timely suppress or place appropriate holds on persons who have opted out of the applicable channel or voice delivery mode; report a wrong or reassigned contact point; are represented by counsel concerning the matter; report bankruptcy; are in litigation, eviction, or third-party collection placement except for a separately approved formal notice outside the routine Services; have a payment arrangement, dispute, or reported-payment hold; are subject to a Subscriber, legal, compliance, or sensitive-account hold; or are no longer current residents in an active tenancy. OES will use Subscriber-approved identity-safe live-answer and voicemail procedures before communicating balance information by voice.
Resident-account communications must not contain leasing promotions, referral offers, or unrelated marketing unless separately classified and authorized.
Work-order and maintenance features are intake, documentation, communication, routing, approved browser-assisted entry, and workflow tools only. They are not emergency dispatch, alarm monitoring, fire protection, medical response, security monitoring, or life-safety services. Subscriber is responsible for establishing, staffing, monitoring, and carrying out emergency and maintenance-response procedures at each property.
Subscriber must not rely on the Services as the sole means of receiving or responding to emergencies. MIRA may direct callers describing an immediate threat to life or safety to hang up and call 911. For urgent non-life-safety matters, MIRA may attempt Subscriber-designated routing and may request authorization for a narrowly scoped callback if a live connection is not made; OES does not guarantee that a live person will answer or that a transfer will complete. Permission for operational work-order communications and permission for a later satisfaction survey are separate and must be recorded and applied separately.
The Services use artificial intelligence and automated systems. AI-generated or AI-selected content may be incomplete, inaccurate, delayed, or inappropriate. Subscriber is responsible for configuring, supervising, and reviewing the Services and maintaining reasonable human oversight of decisions that may materially affect a person.
The Services do not provide legal, accounting, tax, medical, engineering, or other professional advice. OES does not warrant any particular level of leads, leases, occupancy, collections, response time, cost savings, or other business result.
The Services may depend on property-management systems, resident portals, payment platforms, telecommunications carriers, email and messaging providers, cloud infrastructure, AI providers, APIs, identity providers, and other third-party services. OES does not control those third parties and is not responsible for outages, carrier filtering, message blocking, API changes, access restrictions, discontinuation, inaccurate third-party data, or other acts outside OES reasonable control.
OES may modify, suspend, reroute, or discontinue affected functionality as reasonably necessary to address third-party changes, security concerns, legal requirements, carrier requirements, or platform rules. Subscriber authorizes OES to exchange data with Subscriber-designated third-party systems to the extent reasonably necessary to provide the Services. OES may use supported read-only integrations, data feeds, and approved browser automation. Unless separately approved in writing, OES will not write consent, suppression, communication, callback, or delinquency-call data into Subscriber's property-management system. Approved browser automation may enter guest cards or work orders through the ordinary user interface and will use reasonable audit-trail and duplicate-prevention controls.
OES does not claim ownership of data provided by or on behalf of Subscriber. Rights in such data remain with Subscriber, the applicable property owner, or other lawful owner. Subscriber represents that it has the rights and authority necessary to provide or make the data available and instruct OES to process it for the Services.
Subscriber grants OES a non-exclusive license to process and use Subscriber data to provide, secure, support, administer, maintain, troubleshoot, evaluate, and improve the Services for Subscriber, subject to applicable law and the Subscription Agreement. OES may use properly aggregated or de-identified information that does not identify Subscriber, a property owner, a community, or an individual. OES does not sell Subscriber data and does not share mobile numbers or text-messaging opt-in or consent information with third parties or affiliates for marketing. A signed Data Processing Addendum governs the processing matters it addresses.
OES will not use Subscriber data, including call recordings, transcripts, resident ledgers, guest cards, and work orders, to train or fine-tune a general-purpose or cross-customer AI model without Subscriber's prior written authorization.
Calls and communications handled through the Services may be recorded, transcribed, logged, summarized, or analyzed, subject to applicable law and configured disclosures. Subscriber is responsible for recording or monitoring notice and consent obligations arising from Subscriber's location, configuration, or instructions, except to the extent OES expressly undertakes a specific obligation in writing.
OES may retain communication, consent, opt-out, suppression, delivery, and decision records as reasonably necessary to provide the Services, maintain audit trails, investigate disputes, avoid prohibited contact, improve the Services, or comply with law.
Subscriber will safeguard credentials and access methods and will not permit unauthorized use. Subscriber will promptly notify OES of suspected credential compromise, unauthorized access, or a user who should be disabled. OES may require multi-factor authentication, password standards, single sign-on, or other reasonable controls and may suspend access reasonably believed to present a material security risk.
OES will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Subscriber data against unauthorized access, loss, alteration, use, or disclosure, as further described in any applicable Data Processing Addendum or Security Overview. Privileged or administrative access to production systems containing prospect, resident, communication, or account information will require multi-factor authentication. OES may update its safeguards over time, provided that the overall level of protection is not materially reduced during the applicable subscription term.
OES and its licensors retain all right, title, and interest in and to the Services and all software, models, prompts, system instructions, workflows, interfaces, configurations, methods, documentation, know-how, inventions, and improvements. Except for the limited right granted in the Subscription Agreement, no rights are granted by implication, estoppel, or otherwise.
If Subscriber provides feedback, Subscriber grants OES a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it without restriction, provided OES does not publicly identify Subscriber as the source without permission.
OES may update, enhance, modify, or replace features. During a paid term, OES will not intentionally eliminate the core functionality of a subscribed Service without providing a commercially reasonable alternative, credit, or other remedy where required by the Subscription Agreement. Beta, pilot, preview, trial, or experimental features are provided as-is and may be changed or withdrawn at any time unless expressly stated otherwise.
OES may suspend some or all Services or access when reasonably necessary to address: (a) a material breach; (b) an actual or suspected security threat; (c) unlawful, abusive, fraudulent, or discriminatory use; (d) carrier, platform, or third-party requirements; (e) a legal or regulatory obligation; or (f) nonpayment where permitted. When reasonably practicable, OES will provide notice and an opportunity to cure. Suspension does not waive payment obligations or other remedies.
OES may also decline, delay, limit, or suspend a communication program in a jurisdiction where OES reasonably determines that the contemplated activity may require a license, registration, bond, approval, disclosure, or operational safeguard that has not been completed, or may otherwise violate law, carrier rules, platform requirements, or the applicable implementation policy. The parties may document permitted states, communities, channels, and program dates in an Order Form, Community Schedule, or approved configuration record.
Except for any express warranty in a signed Subscription Agreement, the Services are provided "as is" and "as available." To the maximum extent permitted by law, OES disclaims all other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted or error-free operation, and accuracy of AI-generated content. Nothing in these Terms expands any warranty, service level, indemnity, or liability assumed in a signed agreement.
The parties' obligations concerning fees, payment, term, renewal, termination, confidentiality, indemnification, limitations and exclusions of liability, governing law, venue, assignment, and notices are governed by the applicable Subscription Agreement and Order Forms. These Terms do not increase OES liability or create remedies beyond those expressly provided there.
Unless expressly stated otherwise in a signed agreement, no property owner, resident, former resident, prospect, applicant, caller, employee, vendor, or other person is a party to or third-party beneficiary of the Subscription Agreement or these Terms merely because the Services are used at a property or communicate with that person.
OES may update these Terms from time to time. The current version will identify its effective date. For an existing Subscriber during a paid term, a material change that increases Subscriber obligations or materially reduces Subscriber rights will apply at renewal unless Subscriber agrees sooner or the change is reasonably necessary to comply with law, address a material security risk, or satisfy a carrier or third-party platform requirement. Non-material clarifications and operational updates may take effect when posted, subject to the order-of-precedence provision.
Questions may be sent to Admin@OmniEchoAI.com or to Omni Echo Solutions, LLC, 20423 State Road 7 F6-118, Boca Raton, Florida 33498.